Shipping policy
Shipping Policy – Saya & Sara
At Saya & Sara, we aim to deliver your orders quickly, safely, and efficiently across Pakistan.
Order Processing
All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Time
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Major cities: 3–5 business days
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Other areas: 5–7 business days
Delivery times may vary during sales, holidays, or due to unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on your location. We may offer free shipping on selected promotions or minimum order values.
Cash on Delivery (COD)
We offer Cash on Delivery service across Pakistan. Please ensure someone is available to receive the order at the provided address.
Order Tracking
Once your order is shipped, you will receive a confirmation message with tracking details so you can monitor your delivery.
Delivery Delays
While we try our best to deliver on time, delays may occur due to weather conditions, courier issues, or high order volumes. We appreciate your patience in such cases.
Incorrect Address
Please ensure your shipping address and contact details are correct. Saya & Sara is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Damaged or Missing Items
If you receive a damaged or incomplete order, please contact us within 24 hours of delivery with pictures for assistance.
Contact Us
For any shipping-related queries, feel free to contact our support team at:
Email: sayaandsara.com
Phone/WhatsApp: 03452003446